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Roadworthy Communication - De-Escalation Train-the-Trainer workshop

March 17, 2026 9:00 AM - March 19, 2026 4:00 PM (EDT)

Description

This is a 3-Day instructor preparation program in Roadworthy Communication de-escalation and conflict management course. Upon completion of training the attendee will be prepared to teach the course to transit operators.

Roadworthy Communication was designed specifically with transit professionals and the unique challenges they face in mind.

Every day, operators and front-line supervisors handle difficult situations from fare evaders to angry and hostile individuals who may be under the influence of drugs and or alcohol or dealing with mental health challenges. Roadworthy Communications will equip your operators with the tools and techniques for successfully, professionally, and empathetically managing these situations.

In addition, the course will provide tools for operators and front-line supervisors to more effectively manage their own emotional states and remain calm when dealing with stressful situations allowing them to make better decisions in these challenging moments when anger or fear is affecting their decision making.

Topics covered:

  • State-Management and Emotional Intelligence
  • Understanding how our mind and brain process information
  • How to De-escalate any situation with Simple, Effective, & Street Tested Techniques
  • Enhanced Operator Safety and Situational Awareness techniques
  • Improved customer experience and service

Attendees will receive copies of all the presentations, PDFs of handouts for duplication, a presenters manual & workbook, a review of their training activity for feedback, and a certification to teach the Roadworthy Communications course to your agency staff.

Please note that your lodging arrangements must be made separately, but a hotel room block is available at the Hampton Inn Mt. Pleasant (located less than 2 miles from the training location) for $98.00 per night.   Last Day to Book: March 1, 2026

Book your group hotel rate for the Hampton Inn, Mt. Pleasant

Time


March 17, 2026 9:00am - 4:00pm

March 18, 2026 9:00am - 4:00pm

March 19, 2026 9:00am - 4:00pm

Pricing

Free to Michigan transit agency staff through the Rural Transit Assistance Program (RTAP).

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Contact Information

Michigan Public Transit Association (MPTA)
Name: Christina Lawrence
Phone: (517) 204-4192
Email: training@mptaonline.org
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